Returns & Exchanges

At JALIZA, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for items in their original, unused condition. If your order doesn't meet your expectations, our streamlined process ensures a quick and easy exchange or refund.

Return Process

• 1.
  Initiate Your Request

  Log into your JALIZA account and visit the 'Order History' section to select the items you wish to return and receive your unique RMA number.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all tags are attached and including a copy of your packing slip or return authorization form.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a pickup.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.